Crisis Support

Helplines to access immediate support, 

specialist services and free resources on safety planning

Immediate Support Helplines

If you are currently in crisis, need immediate support or just need to talk things through with 

someone you can use the helplines below.


If you are scared for your safety please call 999 or go directly to your nearest A&E.

The Samaritans


Whatever you're going through you can call them or contact them via email if you do not need an immediate response. They also offer an app and helpful resources on their website.


Call: 116 123 


Opening hours:

Available any day at any time 

Breathing Space


A telephone support service for people living in Scotland. Or you can use their online webchat. 

Find out more their website.


Call: 0800 83 85 87 


Opening hours:

Monday to Thursday - 6pm to 2am. 

Friday to Sunday - 6pm to 6am.


NHS 24 Scotland


A health advice and information service for people with mental or physical health concerns.



Call: 08454 242 4 24 or 111


Opening hours:

Available any day at any time



If you would prefer not to talk this is a confidential text service that provides support if you are in crisis and need help. Find out more on their website


Text: 85258


Opening hours:

Available any day at any time



Offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers on the phone or by email. Find out more on their website.


Call: 0300 304 7000


Opening hours:

Everyday 4pm - 10pm

Specialist Support Helplines

Services Specialising in Support for Young or Elderly People



Childline is a counselling service for children and young people up to 19 years old provided by the NSPCC. 

Call them anytime on: 

0800 1111


They also offer an online chat service.

Find out more on their website.

Hopeline 24/7


This service by Papyrus is for people 

under 35. Call them anytime on 

0800 068 4141


They also offer support by text and email.

Find out more on their website.

Age UK


The Silver Line Helpline is the UK's only free, confidential helpline providing friendship to older people – Call them anytime on: 

0800 4 70 80 90


Find out more on their website.

Services Specialising in Support for Abuse and Neglect

Domestic Violence & Forced Marriage Helpline


Both men and women in Scotland can call or email this support service at anytime. Call them on:  0800 027 1234


Find out more on their website.



NAPAC supports people who have 

been abused or neglected in childhood. 

They have a helpline that is open daily and 

offer lots of helpful resources. 

Call them on: 0808 801 0331


Find out more on their website.



A free 24-hour national domestic abuse helpline. Call them on: 

0808 2000 247


Find out more on their website.

Services Specialising in Support for Minority Groups



If you identify as gay, lesbian, bisexual or transgender, you can call them between 10am-10pm on:

0300 330 0630


You can also contact them by email and they have a webchat service.

Find out more on their website.

Muslim Youth Helpline


Faith and culturally sensitive support by 

phone, live chat, WhatsApp and email for 

Muslim young people. Call them between 

4pm-10pm on:  0808 808 2008


Find out more on their website.

Boloh Helpline


Advice, mental health and practical support to adult asylum seekers across the UK.. Call them on: 0800 151 2605


They also offer webchat and email.

Find out more on their website.

NHS Boards in London and Wales collaborated to create these self-help safety workbooks that may be helpful to those that do not currently have access to support services. Click on the images to download or visit their website to find out more.

Self-Help Safety and Stabilisation Tools

Advice and Support to Increase Safety

It can help to have a safety plan in place just incase you need it. This can also help other people to understand how best to help you. 

Here is a planning worksheet adapted from the Blurt Foundation and there's a reminder card you can create to keep with you too.

Safety Planning


Looking For Something?

There's alternatives to traditional therapy at the bottom of our treatments page that might fit better with your needs.


Do you need help navigating the mental health system?


We believe that everyone should have access to the help they need when they need it, and be able to make informed decisions about their own healthcare. 


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